Shipping and delivery policy

1. We do not ship anything

Makeitpaper sells digital papercraft templates only. Everything you buy here is a file you download.

• Nothing is posted to you. There is no parcel, no courier and no tracking number.
• We never ask for your address. Checkout asks only for your name and email.
• There are no shipping or handling fees. The price on the product page is the price you pay.
• There is no waiting. Nothing can be delayed, lost or damaged on the way.

If you were expecting a parcel, nothing has gone wrong. Your purchase is already waiting for you online. Section 3 explains where.

2. What you get

Each design downloads as one ZIP file. Inside are:

• printable PDF patterns, one file for each colour of paper;
• illustrated instructions, with the finished size, the paper you need and a step-by-step assembly guide; and
• for most designs, SVG and DXF files for Cricut, Silhouette and Brother cutting machines.

You print the pattern on card at home, cut it out, fold it and glue it together. Each product page lists exactly what its download includes.

3. How delivery works

1. You pay. You pay on our payment provider’s secure page or payment window.
2. Your downloads open. As soon as your payment is confirmed, you see your purchases page, with a Download button for each design.
3. We email your receipt. It goes to the address you typed at checkout, and it explains how to come back to your downloads later, on any device.
4. You click Download. The file saves to your device. You can download it again as often as you like.

4. How long it takes

Delivery is instant. Your downloads are ready a few seconds after your payment goes through. You do not need to wait for the email.

The receipt usually arrives within a minute or two. Sometimes email is slower, or lands in a spam or promotions folder. That does not affect your downloads in any way.

5. Download again whenever you like, with free updates

Your purchase does not expire. You can download your files again whenever you need them, for example on a new computer or after losing a file, for as long as the site exists.

If we improve or fix a design after you buy it, you get the new version for free, in the same place. There is nothing to claim. See section 8 of our terms of service.

6. If you cannot find your purchase

Most of the time, one of these solves it:

• Check your spam, junk and promotions folders for the receipt, and search your inbox for “Makeitpaper”.
• Check which email address you used at checkout. A typo, or an address you do not usually check, is the most common cause.
• Ask for a new link. Go to My purchases, enter the email you bought with, and we email you a link to your downloads. Each link works for 24 hours, and opening a new one switches off the older ones, so always use the newest email.
• Try another browser or network if a download does not start, and check that your device has enough free space.

The Help Center explains each of these: I never received my receipt, How do I get to my downloads? and My link expired.

Still stuck? Email support@makeitpaper.com from the address you paid with, and include your order number if you have it. A delivery problem is always ours to fix, for free. If we cannot deliver what you paid for, we refund you in full under our refund policy.

7. What you need to use your files

• A computer, tablet or phone with an internet connection and some free space.
• A way to open ZIP files. Windows, Mac, iPhone, iPad and Android can all do this without extra apps. See How do I open a ZIP file?
• A printer. Black and white is enough.
• Card (thick paper) and simple tools: a ruler, scissors or a craft knife, and glue. See What paper and tools do I need?
• A cutting machine and its software, only if you want to cut by machine instead of by hand.

Downloading on a computer is easiest, because some phone browsers handle ZIP files badly. Please check the product page before you buy, to make sure the design includes the files you need. Not having the right machine or app is not a reason for a refund. If you are not sure, ask us first.

8. Buying from any country

Delivery works the same everywhere in the world: the same files, the same way, at the same speed.

There are no customs duties or import taxes, because nothing crosses a border. The only extra cost you might see is a fee from your own bank or card company for paying in a foreign currency. We do not control that fee.

9. If you typed the wrong email address

Your email address is how we find your purchase, so a typo means your receipt went somewhere you cannot see. We can fix it. See I typed the wrong email at checkout, or email support@makeitpaper.com from the address you meant to use. Tell us the date, the amount and the designs you bought, so we can find your order.

10. Changes to this policy

We may update this policy. The version on this page, with its “Last updated” date, is the current one. If we ever start selling physical products, we will rewrite this policy before we do.

11. Contact us

Questions about delivery or your files: support@makeitpaper.com.

Makeitpaper is run by Inspireways.